Shipping and Returns
Our goal at Tree of Life Gems is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
- Shipping Cost: We offer free shipping for orders over $35 USD. Orders under the $35 dollar minimum with have a flat rate of $4.99 for shipping anywhere in the US. For International orders, shipping will be calculated at checkout by destination and weight.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, processing, and packaging. Most orders are shipped within 1 to 2 business days after the order is placed. Please note bulk orders of 5 pounds or more have a processing time of up to 5 days. We do try to get them out quicker than that if possible.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most US orders are shipped USPS first class or priority depending on weight. After processing and leaving the warehouse, items usually take between 3 and 10 days to arrive at their destination but can take longer from time to time based on logistics. There will be full tracking information available. International orders usually takes about 10–38 business days to be delivered, due to customs clearance in your country and other checks. For international shipping – We do guarantee the best level of assistance in case you have any question or issue with your shipping just contact us, and we’ll get back to you within 24-48 hours.
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
- Items may be returned for a full refund. Please contact us to start the return.
- ITEMS MUST BE RETURNED WITHIN 30 DAYS FROM THE DELIVERY DATE.
- Items must be the same weight and undamaged by the customer in any way in order to be accepted for refund.
- Customers are responsible for the cost of return shipping on any return; however if item is damaged by the shipper, we will ship your replacement at no additional change.
- We do not offer price adjustments or rainchecks on any of our products.